Returns & Refunds
You may return new, unopened items and the return if the product is incorrect, damaged by the carrier, or defective in another way within 14 days of delivery for most items. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. |
1. Return Policy Step 1: Contact customer service at +1 (919) 998-6668 or email: [email protected] to provide information that consists of (1) the reason for returning and (2) your order number. The product can only be returned/ replaced if meets these criteria:
The product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way. We do not accept any returns after 14 days after the delivery date. |
2. Refund Policy< br/>You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once your order cancel request is accepted or we receive and inspect the product, we will credit your account. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. |
3. Late or Missing Refunds (if applicable) The refund process typically takes 2-3 business days. However, it’s important to note that some banks may take longer, ranging from 3-5 business days, to process the refund. If you’ve done all of this and you still have not received your refund yet, please Contact Us. Please note that: All refunds will be sent back to the payment method of your original payment. |